Warden Call System Installation Services

In sheltered and supported housing, the warden call system is the difference between a resident getting help in minutes and getting it too late. These are the people behind every compliance line: older residents, people with long-term conditions, those who cannot always reach a phone.

And the risk is acute right now. The UK’s analogue telephone network is being switched off, and any warden call or telecare system still relying on it is at risk of going silent, often without anyone realising until a call fails to connect.

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Nationwide Warden Call Installers for Public Sector and Housing Associations

Ark Fire Protection provides nationwide warden call system installation, upgrades and ongoing maintenance. We work with housing associations, local councils and FRAs, bringing expertise in sector compliance, safeguarding obligations and structured reporting.

Our teams manage multi site portfolios, sheltered housing schemes and assisted living facilities, delivering reliable and compliant systems with minimal disruption to residents. Every project includes detailed reporting, audit-ready documentation and long term support, reflecting our commitment to resident safety, system reliability and enduring partnerships.

Types of Warden Call Systems We Install and Maintain

We install and maintain warden call systems tailored to each environment. Wired systems offer robust, long term performance for new builds or major refurbishments.

Wireless systems provide flexible installation options for retrofitting occupied buildings with minimal disruption. Integrated emergency communication systems connect warden call with fire alarms, access control and CCTV, allowing comprehensive monitoring and rapid response. All systems are designed, installed, commissioned and serviced in accordance with BS 5839, safeguarding guidance and industry standards, ensuring reliability and compliance across every site.

Why Choose Ark Fire Protection for Warden Call Systems

Ark Fire Protection has extensive experience delivering resident safety solutions to housing associations, councils and FRAs. Our qualified engineers install systems that comply with UK legislation, safeguarding guidance and British Standards. We provide clear reporting and documentation to support audits and compliance, and our warden call systems integrate seamlessly with fire alarms, access control, CCTV and emergency lighting. Our scalable solutions are suitable for single sites or multi site portfolios and are backed by long term maintenance to ensure ongoing reliability and protection.

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Warden Call System Brands We Install & Maintain

We can install and maintain the following warden call systems:

Tunstall
Advanced
Apello

Our 12 Month Warden Call Parts and Labour Warranty and Service Package

All newly installed warden call systems include a 12 month parts and labour warranty, demonstrating our commitment to quality and accountability. Preventative maintenance visits are scheduled to inspect call points, communication units and panels, with functional testing to ensure reliable resident communication. An annual full system service provides comprehensive inspection of all devices and integration with other life safety systems, ensuring continued performance and suitability. Emergency call out cover during the 12 month warranty ensures rapid response to faults or system issues, minimising disruption and maintaining resident safety across all sites.

Warden Call Services As Part of a Wider Safety System

Warden call systems are typically installed as part of a wider life-safety package in sheltered, supported and social housing schemes. We commonly pair them with fire alarms for the earliest possible warning, emergency lighting to keep escape routes visible during a power failure, and disabled refuge communication points for assisted evacuation.

Warden Call, Telecare and the Digital Switchover

Warden call and telecare are social alarm systems, designed to the BS EN 50134 series (covering fixed devices, local units, controllers and the link to an alarm receiving centre) and to the TEC Services Association’s Quality Standards Framework. Where systems carry resident data, UK data-protection law applies, and where they interface with fire detection, BS 5839 is engaged.

The defining issue is the digital switchover. The analogue PSTN network is being retired, with switch-off set for 31 January 2027. The deadline was pushed back precisely because around 1.8 million telecare users’ analogue devices failed in early trials. Throughout 2026, responsible persons and housing providers are expected to have a migration plan in place, so vulnerable residents are not left on a line that no longer works.

BS EN 50134 series – the standards for social alarm and telecare systems.
TSA Quality Standards Framework – the sector benchmark for telecare service quality.
PSTN / analogue switch-off by 31 January 2027 – analogue-dependent units must migrate to digital.
UK GDPR – protection of sensitive resident and care data.
BS 5839 and duty-of-care / RSH consumer standards where systems interface with fire or support vulnerable residents.

A warden call system is only as good as its connection: an analogue unit that cannot reach the monitoring centre after switch-off is a safeguarding failure, not just a technical one.

Looking up at glass skyscrapers against the sky

Keeping Vulnerable Residents Connected - Before the Line Goes Dead

The danger across most schemes is a mixed, ageing estate of devices, an unknown number of them still analogue-dependent, no migration plan, and a duty of care that depends entirely on a network being switched off in early 2027. When one of those calls fails to connect, the consequence is not an inconvenience: it is a resident who needed help and did not get it.

We start by auditing the estate to identify every analogue-dependent unit, then migrate to digital-ready warden call and telecare designed to BS EN 50134, with resilient connectivity and a monitored alarm receiving centre. We interface with fire detection where appropriate, hold a planned testing regime, and keep digital records of every device and visit. Most of this happens in occupied, sensitive homes, so we deliver it the way the tone of the work demands: people first, quietly, with minimal disruption.

Waterfront high-rise apartment buildings lit up at night

Our Accreditations

When it comes to the safety of your premises, you need a company that you can rely on. Ark Fire Protection is proud to be accredited by the leading industry bodies – ensuring that we always meet the highest standards of quality and safety, and that our customers can always expect a first-class service.

We’re also ISO 9001 certified, meaning that our quality management systems are regularly audited and approved. So when you choose Ark Fire Protection, you can be confident that you’re making the best possible decision for your property.

Great projects start with great technology

Here at Ark Fire Protection, we use a QR Code System to create a journey of your warden call system to provide a digital log via the Onetrace App. The log covers the entire lifespan of your new warden call system including information such as specifications, data sheets, images of work completed, the installer and what was installed.

Our QR Code System gives our clients visibility on the complete lifespan of the warden call system and helps you keep on top of what work has been completed and what is required to keep up to date with the latest regulations and requirements.

Onetrace app tracking a fire stopping installation task

Working With Leading Manufacturers

Warden Call Frequently Asked Questions

1. What is the analogue switch-off and how does it affect warden call?

The UK’s analogue PSTN telephone network is being retired, with switch-off set for 31 January 2027. Any warden call or telecare system that still depends on an analogue line risks failing to connect after that date. The time to audit and migrate is now. We can do both.

2. What standards apply to warden call and telecare systems?

Social alarm and telecare systems are designed to the BS EN 50134 series, and quality is benchmarked against the TSA Quality Standards Framework. We design and maintain to both.

3. Should warden call connect to the fire alarm?

They can be interfaced where it adds value, but a warden call system is not a substitute for a fire detection system; each has its own job. Because we deliver both, we design any integration so neither is compromised.

4. How often should warden call systems be tested and serviced?

Regular functional testing of call points, units and the monitoring link is essential for a life-critical system, alongside planned servicing. We set and hold that schedule and log every check.

5. We have a mixed, legacy estate. Where do we start?

With an audit. We identify which units are analogue-dependent and at risk from the switch-off, then build a prioritised migration plan so the most vulnerable residents are moved to resilient digital systems first.