Closed isn't closed without the evidence
If the record can’t prove it
A closed FRA action without proof isn’t closed in the regulator’s eyes. The Regulator of Social Housing and the Building Safety Regulator both expect verifiable evidence – a defect marked “done” on a spreadsheet doesn’t satisfy either. Weak records also block refinancing, sale and warranty claims, and in the worst cases trigger enforcement under the Fire Safety Order. The work being finished isn’t the same as the work being defensible.
If there’s no QA on site
The same defect gets “remediated” more than once, resident disruption doubles or triples, and the landlord pays again for work they can’t prove was done right the first time. On a portfolio programme those repeat visits compound fast – this is a cost problem before it’s ever a compliance one.
How Ark closes the loop
FRA-to-evidence-pack discipline. Every action in the register is traced through to a scoped item, a priced line, a completed installation, a photographic record, a product-data reference and a sign-off. The evidence pack is the deliverable – a defensible, auditable record that each action is genuinely closed, ready for the regulator, the insurer, the lender or the next FRA.