Ark works to strict SLAs: quotations returned within 72 hours, planned orders attended within one week and emergency orders attended within three days.
Fire Door Remedial & Replacement Works Next Retail National Store Estate
Ark delivers fire door remedial and replacement works across Next Retail’s geographically dispersed store portfolio. The contract combines demanding response times with site-specific access, delivery, landlord and documentation requirements. Effective pre-planning is therefore essential to ensure operatives, materials and evidence are ready when required.
Scope: FRA works to fire doors and fire stopping, including remedials and replacement — £1.5m per annum
25
JOBS COMPLETED PER MONTH
98%
FIRST-TIME FIX RATE
99%
ON-TIME COMPLETION / ACTION DATES MET
Access & Delivery Planning
Access arrangements vary between high-street stores, retail parks and managed shopping centres. For retail-park locations, parking is booked in advance and the required vehicle and operative details are provided. Deliveries are coordinated through designated loading bays, with drivers given clear instructions on the correct entrance, permitted vehicle type and delivery window. For shopping-centre stores, Ark liaises with the centre management team to obtain permits to work before attending. Operatives also complete the relevant store or centre induction, including fire and emergency procedures. This preparation prevents avoidable delays and supports compliance with both Next’s and the landlord’s requirements.
National Logistics
Ark’s national logistics capability maintains service across remote and difficult-to-access locations. For a project replacing 12 fire doors at a high-street store on the Isle of Man, site restrictions prevented articulated delivery vehicles from accessing the location. Ark developed an alternative delivery plan, loading the doors into one of its own suitable vehicles and transporting them by ferry. This gave direct control over the final stage of delivery and allowed the works to proceed within the agreed programme.
Digital Compliance & Documentation
Next allocates and monitors work through its contractor platform. All operatives receive specific training in the system and in Next’s documentation requirements, helping them submit complete and consistent information first time. Photographs, completed forms and quality records are also captured within Onetrace, providing an auditable record of each installation or repair.
Next requires an Authorities Worksheet to be completed, signed, photographed and uploaded. Ark configured a dedicated mandatory field within the Onetrace workflow for Next projects, so a job cannot be closed until the signed form has been uploaded. This simple digital control reduces missing documentation, avoids follow-up administration and makes completed records easier for Next’s team to review.
Our Accreditations
When it comes to Passive Fire Protection, you need a company that you can rely on. Ark Fire Protection is proud to be accredited by the leading industry bodies – ensuring that we always meet the highest standards of quality and safety, and that our customers can always expect a first-class service.
We’re also ISO 9001 certified, meaning that our quality management systems are regularly audited and approved. So when you choose Ark Fire Protection, you can be confident that you’re making the best possible decision for your property.
Working With Leading Manufacturers
