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Privacy Policy

Ark Fire Protection Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us, in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.

 

1. Information We Collect

We may collect and process the following data about you:

  • Personal identification details: Name, email address, phone number, postal address.
  • Business information: Company name, job title, business contact details.
  • Financial information: Bank account details for payment purposes.
  • Website usage data: Information about your use of our website, including IP address, browser type, and pages accessed.

 

2. How We Use Your Information

We use your information for the following purposes:

  • To provide services: Fulfilling your requests for fire protection products and services.
  • Customer support: Communicating with you about our services and responding to inquiries.
  • Billing and payment: Processing financial transactions.
  • Marketing: Providing information on products or services that may be of interest to you, provided you have consented to receive such communications.
  • Website improvements: Enhancing the user experience and ensuring the website functions properly.

 

3. Data Sharing and Disclosure

We do not share your personal information with third parties unless necessary for:

  • Processing payments and fulfilling services (e.g., payment processors, delivery partners).
  • Compliance with legal obligations (e.g., law enforcement).
  • Marketing purposes, with your explicit consent.

 

4. Data Security

We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. We implement appropriate technical and organizational measures to safeguard your information.

 

5. Your Data Rights

Under the GDPR, you have the right to:

  • Access: Request a copy of the information we hold about you.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data where there is no longer a legal basis for keeping it.
  • Restrict processing: Ask us to limit the way we use your data.
  • Data portability: Receive your data in a structured, commonly used, and machine-readable format.
  • Object: Object to the processing of your data for certain purposes (e.g., marketing).

To exercise these rights, please contact us at services@ark-fp.co.uk

 

6. Retention of Data

We retain your personal information for as long as necessary to provide the services you have requested, to comply with legal obligations, or to resolve disputes.

 

7. Cookies

We may use cookies on our website to enhance your browsing experience. For more information, please refer to our Cookie Policy.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ark Fire Protection Ltd
Email: services@ark-fp.co.uk
Phone: 0333 023 0470